Terms and Conditions

1. Definitions

• Affiliate: Any company that controls, is controlled by, or is under common control with another company (control means owning more than 50% voting rights)
• Agreement: This Master Subscription Agreement.
• Beta Services: Test services not generally available to all customers.
• Content: Information provided by us from licensed sources or public sources
• Documentation: User guides and help materials we provide online
• Malicious Code: Harmful programs like viruses, worms, or Trojan horses.
• Visioninfratech: The cloud-based or offline software owned by Visioninfratech Software India Pvt. Ltd.
• Non-Visioninfratech Applications: Third-party or self-developed applications that work with our service.
• Order Schedule: The document listing the services you purchase.
• Purchased Services: Services bought under an Order Schedule (not free trials).
• Services: Products or services you order from us (excluding third-party apps and content).
• User: A person authorized by you to use our service.
• Your Data: Information you submit to our services, excluding our content and third-party applications.

2. Free Trial

If you sign up for a free trial, it lasts until either the trial period ends or you purchase a subscription. Any trial-specific terms on our website also apply.

Data you enter during a trial will be lost unless you purchase the same service or export your data before the trial ends. You cannot move trial data to a lower edition of the service.

During a trial, services are provided “as is” without warranty.

3. Our Responsibilities

We Will:

• Provide services and content as per your Order Schedule.
• Offer standard support for purchased services.
• Keep services available 24/7 except during planned downtime or events beyond our control.
• Protect your data with proper security measures.
• Ensure our staff follow these terms.
• Let you try Beta Services if offered (with no guarantee they will become permanent).

4. Use of Services and Content

• Services are sold as subscriptions. You can add more users during your subscription term.
• You must keep login details secure and ensure users follow these terms.
• You cannot share services outside your organization, resell them, or use them for illegal purposes.
• You must not store harmful code, copy our services, or reverse-engineer them.
• If you use our service for public-facing websites, you must follow our External-Facing Terms.

5. Third-Party Applications

• If you use non-Visioninfratech apps with our services, the agreement is between you and that provider.
• We are not responsible for any data loss or damage caused by third-party apps.

6. Fees and Payment

• You must pay all fees listed in your Order Schedule in advance (100% advance payment).
• Credentials are issued within 8 working hours after payment.
• Late payments may attract 1.5% interest per month.
• Fees are non-refundable, and purchases are not based on expected future features.

7. Rights and Licenses

• We own all rights to our services and content.
• We give you a limited license to use content you have paid for.
• You give us permission to host and use your data as needed to provide services.
• You allow us to use feedback you provide to improve our services.

8. Confidentiality

• Both parties must protect each other’s confidential information and use it only for purposes under this agreement.
• Confidential information does not include public, previously known, or independently developed information.
• We may disclose information if required by law, with prior notice if possible

9. Warranties and Disclaimers

• Each party confirms they have the legal right to enter into this agreement.
• We promise to maintain service security and not reduce functionality during the subscription.
• Except for the promises listed here, both sides disclaim all other warranties.

10. Limitation of Liability

Neither party is responsible for lost profits, revenue, or indirect damages.

11. Term and Termination

• This agreement remains in effect until all subscriptions end.
• Either party can terminate with 30 days’ notice if the other breaches the terms and does not fix it.
• Upon termination, you can request your data within 30 days. After that, we will delete it unless legally required to keep it.

12. General Provisions

• We are independent contractors.
• No bribes or improper payments are allowed.
• This agreement replaces all prior agreements.
• Rights cannot be transferred without written consent, except in certain corporate changes.
• This agreement is governed by Indian law, and disputes will be resolved through arbitration in Delhi.
• You must indemnify us against claims caused by your breach, illegal actions, or violation of third-party rights.